Last updated: [DATE]
At [STORE NAME], your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
1-Return Window
You have 30 days from the date of delivery to request a return. To be eligible, your item must be:
Unused and in the same condition that you received it
In the original packaging, with all tags attached
Accompanied by a receipt or proof of purchase
2-Non-Returnable Items
Certain items cannot be returned, including:
Gift cards
Final sale or clearance items
Personalized or custom-made products
Intimate or sanitary goods
Perishable goods (food, flowers, etc.)
Downloadable software or digital products
3-How to Start a Return
Email us at [RETURNS EMAIL] with your order number and the reason for your return.
Our team will respond within 1–2 business days with return instructions and a return authorization.
Pack your item securely and ship it to the address provided.
Please do not send your item back without contacting us first — unauthorized returns may not be accepted.
4-Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5-Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or credit card issuer, it may take additional time for the refund to post to your account.
6-Partial Refunds
In certain situations, only partial refunds may be granted (for example, items not in original condition, damaged, or missing parts not due to our error).
7-Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, email us at [RETURNS EMAIL].
8-Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery at [RETURNS EMAIL] with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
9-Late or Missing Refunds
If you haven't received your refund after 10 business days:
Check your bank account again.
Contact your credit card company — it may take time before the refund is officially posted.
Contact your bank — processing times vary.
If you've done all of this and still have not received your refund, contact us at [RETURNS EMAIL].
10-Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
Email: [RETURNS EMAIL]
Phone: [PHONE NUMBER]
Address: [STORE ADDRESS]