Last updated: [DATE]
Thank you for shopping at [STORE NAME]. Below you'll find everything you need to know about how we ship your order.
Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.
During high-volume periods (holidays, sales, product launches), processing may take 1–2 additional days. We appreciate your patience.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your location and the shipping method you select.
Shipping MethodEstimated DeliveryCostStandard Shipping3–7 business days[X.XX]orFREEover[X.XX] or FREE over [
X.XX]orFREEover[XX]Expedited Shipping2–3 business days[$X.XX]Express Shipping1–2 business days[$X.XX]
Delivery times are estimates and begin the day after your order ships. We are not responsible for delays caused by the carrier, weather, or other circumstances outside our control.
Free Shipping
We offer free standard shipping on all domestic orders over [$XX]. The discount is automatically applied at checkout.
International Shipping
We currently ship to the following countries: [LIST COUNTRIES, or "select international destinations — please check at checkout"].
International delivery times typically range from 7–21 business days, depending on the destination and customs processing.
Customs, Duties & Taxes
International customers are responsible for any customs duties, taxes, or import fees levied by their country. These charges are not included in your order total and are collected by the carrier upon delivery.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can track your package using the link in the email or by visiting the carrier's website.
If you haven't received tracking information within 5 business days, please check your spam folder or contact us at [SUPPORT EMAIL].
Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at [SUPPORT EMAIL] — we'll do our best to update it before the order ships.
Lost or Stolen Packages
[STORE NAME] is not responsible for lost or stolen packages confirmed as delivered by the carrier. If your tracking shows "delivered" but you haven't received your package:
Check around your delivery location (porch, mailbox, neighbors).
Contact the carrier to file a claim.
Reach out to us at [SUPPORT EMAIL] — we'll help where we can.
Damaged in Transit
If your order arrives damaged, please email us at [SUPPORT EMAIL] within 7 days of delivery with photos of the damaged item and packaging. We'll arrange a replacement or refund.
P.O. Boxes & APO/FPO
We ship to P.O. Boxes and APO/FPO addresses via USPS only. Delivery times may be longer for these locations.
Contact Us
Questions about shipping? We're happy to help:
Email: [SUPPORT EMAIL]
Phone: [PHONE NUMBER]